Privacy Policy

Last updated: January 1, 2026

1. Who we are

Dark Window Design LLC is a digital design studio registered in Georgia, United States. Our principal place of business is:

Dark Window Design LLC
220 Bonnie Sue Dr
Villa Rica, GA 30180
United States
Email: studio@darkwindowdesign.com
Phone: (678) 941-4982

When you use our website or purchase our services, we act as the data controller for any personal information you provide.

2. Information we collect

Information you provide

• Name and contact details (first name, last name, email, phone number)
• Business information you share in project enquiries
• Billing country selected at checkout
• Project notes and brief details submitted via forms
• Messages sent through the contact form or chat widget

Information collected automatically

• IP address and browser type for security and analytics
• Pages visited and time spent on the site
• Referrer URL and search terms used to reach us
• Device type and operating system
• Cookie consent preferences stored locally in your browser

Payment information

We do not store payment card details. All payment processing is handled by Stripe, Inc. Your card information is entered directly on Stripe's secure platform. Stripe's privacy policy is available at stripe.com/privacy.

3. How we use your information

We use your personal information to:

• Respond to project enquiries and provide quotes
• Process and fulfill orders for design services
• Communicate project updates and deliver files
• Send administrative communications related to your order
• Comply with legal and tax obligations
• Detect and prevent fraud or abuse

We do not sell or rent your personal information to third parties. We do not use your information for automated decision-making or profiling.

4. Legal basis for processing

We process personal data on the following bases:

• Contract performance: processing required to deliver the services you purchase
• Legitimate interests: responding to enquiries, fraud prevention, and improving our services
• Legal obligation: retaining business records as required by US law
• Consent: optional communications you have agreed to receive

5. Data retention

We retain client information for a period of 5 years from the completion of a project or last interaction, in line with our obligations under US tax and business law. Enquiries that did not result in a project are retained for 12 months. You may request deletion at any time subject to legal retention requirements.

6. Third parties

We share data with the following service providers where necessary:

Provider	Purpose	Data shared
Stripe, Inc.	Payment processing	Name, email, billing country
Email host	Sending transactional email	Name, email address
Analytics provider	Website analytics	Anonymised usage data

7. Cookies

We use a limited number of cookies. Cookie preference is stored locally in your browser using localStorage. See our Cookie Policy for full details.

8. Your rights

You have the right to:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent where processing is based on consent
• Object to processing for legitimate interest purposes

To exercise any of these rights, contact us at studio@darkwindowdesign.com. We will respond within 30 days.

9. Security

We use industry-standard security measures including encrypted connections (HTTPS), access controls, and secure hosting. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Contact

Questions about this policy may be directed to studio@darkwindowdesign.com or by post to the address listed in section 1.